NTB-National Tire & Battery

Brought my van here for an oil change and a tire rotation last week. I notice oil spots on my driveway so I looked and could see oil dripping underneath. I took the van back in to explain I just had it there for an oil change and rotation and now it is leaking oil. The person at the counter was not apologetic or sympathetic at all, they seemed more annoyed like it was my fault. There were customers ahead of me so I had to wait for my turn. When the van was taken back I went and watched everything. The tech put the van on the lift, inspected underneath then brought it back down and started looking at the oil filter on top(2018 Chrysler Pacifica 89,293 miles) it appeared like it was loose. The tech then took the oil filter cap off and was inspecting the cap and then brought in another tech to also inspect. He then raised the van back up and drained the oil. The tech then cleaned the oil underneath and put the drain plug back in and lowered it back down. Then it just sat there for 20 min and started working on other customers. Then a delivery came from the parts store with a new oil filter. After a they received the new filter the tech put the new included o-ring and filter on the cap and then installed it into the engine. Which then made me realize the tech never pulled and old filter out which leads me to believe they never put a new one in last time. The tech then removed the lift arms so I went around the the tech or manager at the desk and was told the o-ring failed and explained how O-rings could fail from getting old or being over tightened, and stated they replaced the filter and o-ring and did a whole new oil change at no extra cost like I should be grateful for the second oil change. Never once was there an apology for my inconvenience or time wasted coming back there. And waiting for almost 2 hours. The tech also never checked the lug nuts for a re-torque even though their paperwork states it is required after 25 miles. I guess they don’t follow their policies too well. While waiting for my car to be looked at, the customer before me Kathy with her black Chevy equinox was there because she didn’t think they actually rotated her tires because the same tire was showing low on air which should be on the front of the car now. and when they finished it was explained that they forgot to re program the wheel sensors so they went ahead and took care of it this time. Again not one apology or concern for the customer’s time. I have had other work performed here and suggested this shop to all my friends and family for their quality and professionalism. This last service has changed my mind for sure. The manager or tech behind the counter had to send other customers away and was just complaining about the new management because of the services removed from their catalog. I will just have to go back to the dealership from now on as the cost is the same but the service is better and more reliable.

I trust this place to take good care of me and my car. Joshua is friendly and helpful and takes time to explain things. Outstanding service!

These guys were great! I had actually scheduled to have 4 new tires put on my car somewhere else and thought I did it here at NTB Hagerstown. To make long story short not only did they squeeze me in and did my tires but also matched the price and called the other tire place that I was supposed to be at and got my deposit refunded to me! Good old fashioned customer service that you don't see much of anymore! Definitely do business here again. A+

I just want to give a HUGE shoutout to Joshua & Dan…. They were so patient & helpful! The overall service was on point! 10/10 would recommend bringing your vehicle here for all services !

"Thank you" just isn't enough to express our gratitude for the great service we received. Our truck developed a brake problem while camping in Gettysburg Pa. Of all of the shops we called, Service Manager Dan Fitzgibbon was the only person who would spend any time speaking to us on the phone. We made the 38 mile trip to Halfway. Dan and his team were able to diagnose, make repairs and get us back on the road.